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Interview: Monica Medeiros, C&M Services

Interview: Monica Medeiros, C&M Services

  • In our new series of interviews we are looking to interview and get to know local Bermudian business owners and entrepreneurs. They can be just starting or been in business for years, but we want to get to know what got them started and what has made them successful.The goal is to help the community get to know the great people behind the businesses people see and use every day, and to hopefully inspire anyone to start their own business some day....
Monica Medeiros

 

 

Monica Medeiros

 

How did the idea for your business come about?

Monica Medeiros: I’ve been in this business for many years and decided it was time to branch out on my own.

What is the significant difference your business brings to the market?

Monica Medeiros: Fast! Once applications are received they will be submitted within 24 hours. Competitive! Our rates and quality of service are very competitive. Our office is in a private setting, confidentiality is very important to us. Knowledgeable in Immigration……

How did you decide on the location for your business?

Monica Medeiros: Well, as a start up company money talks. But the location is great! We offer free parking on the premises which is a plus for my clients!

How important have good employees been to your success?

Monica Medeiros: I’m still a pretty small business, so for now I’m the only employee. 

What has been your most satisfying moment in business?

Monica Medeiros: Making it mine! I’ve worked for various companies, doing things others people’s way, not having control over certain situations especially on time sensitive matters. I like to move, and am excited about getting things done! I don’t like to leave things….

Describe/outline your typical day?

Monica Medeiros: Typically my day starts and ends with emails and phone conversations. But I always arrive in a happy mood and enjoy the folks I meet through out the day. I’m definitely a people person so meeting new people is a plus for me in this business.

How do you build a successful customer base?

Monica Medeiros: Great memorable service! Every costumer needs to be treated with the same consistent positive attitude.

What has been your most successful form of marketing?

Monica Medeiros: Facebook is great! Recommendations – Word of mouth! Great service leads to friends telling friends! 

What kind of culture exists in your organization?

Monica Medeiros: I meet many cultures in this business, from our friendly Bermudians to our foreign workers. I get to meet a great mixture of people.

Where you see yourself and your business in 10 years? 20 years?

Monica Medeiros: I’d like to see my business grow in the future. Every customer leaving our office feeling satisfied and confident with the service they’ve just received.

Describe your business in three words…

Monica Medeiros: Fast, Reliable, Affordable!

We want to thank Monica Medeiros for taking the time to answer our questions! You can contact at [email protected]

 

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